Without sound business and clinical processes and workflow, technology cannot be utilized effectively. Hayes can help you improve the efficiency and effectiveness of your operations with the following services:

Business Process Engineering: We will work with you to identify critical business requirements, and design business processes, systems, and organizational structure to achieve a dramatic improvement in throughput, accuracy and staff satisfaction.

Workflow Design: Hayes will analyze current workflows in both your clinical and business processes, perform a benchmark analysis to similar organizations, and recommend changes to improve patient satisfaction, efficiency of care, appropriate use of clinician time and operational performance.

Patient Access Cycle Improvement: Activities performed to register and schedule the patient should support both the clinical and revenue cycles. Hayes consultants improve the effectiveness of activities such as scheduling, registration and co-pay collections so that our clients are reimbursed for services rendered.

Revenue Cycle Improvement : Hayes consultants analyze the context surrounding charge information and collection of accounts receivable, and then recommend changes to improve the revenue cycle. They are also available to execute the recommendations, bringing more revenue to the bottom line.

Interim Management: Our consultants are available to temporarily fill a vacant senior management position, such as CIO, IT Director or Business Office Director. Hayes consultants provide the leadership and skills needed to not only “hold down the fort” but also to improve performance.

System Implementations, Upgrades & Conversions: Hayes’ methodologies are based on years of experience with healthcare organizations across the country. Our consultants successfully implement new systems, perform upgrades, or help clients convert to new vendors. We provide project managers, subject matter experts, analysts and programmers with deep expertise in the best technologies available today.