We have had a fantastic 2008, and don’t see it slowing down anytime soon.  I attribute it to the fact that we have smart clients who realize that creating operational efficiencies is especially helpful during tough financial times.  This year, we were busy expanding the breadth of our services, adding industry experts to our teams and building lasting relationships with our clients.  We now employ more than 100 full-time employees strategically dispersed throughout 28 states. Here are some of the exciting things we’ve been doing this year: 

• Established the Technology Solutions division – This group of professionals has expertise creating data communication efficiencies for our clients through developing data integration models, programming solutions in Cache’, M, GE Healthcare Objects, Intersystems Ensemble and more.
  
  
• Signed a partnership agreement with InterSystems – This partnership has allowed us to bring our clients to a new level of interoperability. Using InterSystem’s Ensemble solution as a foundation, we are building single views across multiple clinical systems for physicians, and revenue cycle dashboards for executives to monitor their indicators in real time.
  
  
• Hosted our 2nd Annual MDaudit User’s Meeting in Boston – Our billing compliance auditing software, MDaudit, provides both prospective and retrospective audit capabilities.  This year, we unveiled the additional functionality of v3.5, an E&M utilization comparison of a provider's activity relative to normative data, including within their organization as well as national norms. MDaudit is being used by 43 organizations – seven of them listed in US News & World Report’s “Top 15 Healthcare Organizations.”
  
  
• Initiated development of MDaudit Hospital – We are actively involved with several client development partners to design and code our MDaudit Hospital software solution. MDaudit Hospital will be available for our clients in early 2009.
  
  
• Expanded our Epic presence – Our Clinical Services team has been very busy assisting clients to implement and optimize the EpicCare Ambulatory EMR. Additionally, we are leading a multi-affiliate EpicCare Ambulatory EMR training initiative, which includes participating on leadership committees, hiring training staff, developing training budgets, creating rollout strategies for each affiliate, etc.
  
  
• Enhanced our strategic services offerings – Our Strategic Services team has been working closely with our clients to define governance and implementation planning, provide guidance in pricing and strategy development for EMR offerings through Stark relaxation, and perform in-depth revenue cycle assessments and optimization.
  
  
• Increased our team by more than 20% – With our tremendous growth this year, we’ve learned that the best in the industry are choosing Hayes as a place to build a career due to the Hayes culture, e.g., “The Hayes Way”!

This November, the entire Hayes team will descend upon Boston for our annual Hayes Summit, where we’ll brief each other on our latest work, share lessons learned and listen to industry guest speakers.  We will also participate in Hayes University classes. “Hayes U” is our new professional development initiative aimed at keeping us sharp, in the know and happy to be at Hayes.

There is still time to apply 2008 budget dollars to business optimization. These days, it may be your best investment!  I look forward to hearing from you, and wish you a great rest of the year.

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