Hayes' Implementation Methodology

Successful implementations don't happen by chance; they are a carefully orchestrated set of activities that ultimately lead to exceptional user adoption and satisfaction. The Hayes methodology for software implementations and optimizations is based on more than 15 years of hands-on experience with healthcare organizations of all sizes.

The Hayes implementation methodology is a highly interactive and participative approach that places significant emphasis on preparing an organization for both a successful go-live and continuous improvement.

Our methodology addresses the top lessons learned from implementation teams:

• Lesson #1: If we knew then what we know now; we would have done things differently.

  There is no question that system design decisions are highly dependent on an individual's knowledge of the system. Unfortunately, many of today's methodologies ask users to make detailed design decisions with little more than a cursory knowledge of the software solution. Through the use of specialized learning laboratories, our methodology focuses on helping implementation teams develop hands-on experience with their new solution so that design decisions can be more thoroughly understood.

• Lesson #2: We shouldn't look at implementation as our only chance to make systemic changes in the way we perform our work.

  The truth is that successful organizations recognize that benefits from continuous optimization will overwhelmingly dwarf initial go-live benefits by a factor of at least 5:1. Our methodology minimizes the costs of initial implementation and builds optimization processes that help organizations drive ongoing benefits by constantly optimizing their solutions to support new and rewarding changes in medical practice.

• Lesson #3: Training is more meaningful when it is integrated with design and build activities.

  This goes beyond simply having trainers attend design sessions. While that is a step in the right direction, the end result is still suboptimal. Exposure to the new system through a series of controlled and repetitive sessions during design, build, and testing activities introduces end users to the new solution in a risk-free environment. Moreover, they can offer suggestions and other input to actually improve the solution. This paves the way for final training sessions that allow users to connect the dots rather than seeing the system for the first time and having to learn everything at once.

In the end, realizing the benefits of your IT-related investments has less to do with the technology you select and has more to do with how well your organization can mobilize itself to capture near-term and long–term benefits. Our methodology can help get you there.