Hayes' GE Centricity EMR Expertise

Hayes has consultants with extensive experience with all aspects of GE Centricity EMR.  From readiness assessments to go-live support, our GE Centricity EMR consultants will add value to your investment.

Our services include:

• 24/7 Support:  We can provide help desk support, link logic error management, off-hours support, and on-call support for your GE Centricity EMR system. Most of this support can be completed remotely, offering a cost-effective way to keep things running smoothly for your end users.
• Forms Development: Hayes consultants have experience in Encounter Form Editor, Visual Form Editor, CCC Text File Editor and the MEL programming language.
• Project Management: Hayes professional project managers keep your Centricity EMR implementation on track and on budget.
• Change Management Training: This training prepares all of your end users for the impact of implementing the EMR and defines their role during the implementation and afterward.
• Process Redesign: This process is recommended before beginning an EMR implementation. Our consultants can help assist you in reviewing, and if necessary, improving your current workflows to ensure the most efficient workflows are being utilized before building your system.
• Implementation Consulting: Our consultants will be your Centricity EMR subject matter expert when building your system. They have been through other implementations and can help you navigate your way through the planning process, including designing workflows, developing key decisions, build, system set up, testing and the go-live process.
• System Testing and Validation: Hayes can conduct an independent test and validation service on the GE Centricity EMR product.  We have test plans, test case libraries, and metric-oriented management tools to provide client management with confidence in the quality of a Centricity EMR implementation prior to critical go-live situations.
• Interface setup:  We can assist with creating the cross-reference tables used to establish interfaces between the EMR, laboratory and radiology systems.
• Document Management:  Our consultants also have experience in setting up the interface with Kryptiq’s Document Management system, formerly known as Docutrak. 
• End User Training:  If end user training is needed for your staff or if you need additional staff trained for new sites going live, our consultants can provide this service. From training providers, front desk and IT staff, we can make sure your employees have the knowledge to be successful.
• Optimization: Hayes can help you find ways to improve system performance and staff productivity.