Business & Clinical Operations

When it comes to improving healthcare performance, your people and processes are more important than the technology. Without sound business and clinical processes and workflows that everyone adheres to, technology cannot be utilized effectively. Hayes can help you improve the efficiency and effectiveness of your operations with the following services:

• Process Re-engineering:

  Inefficient processes and associated workflows waste time and money. We will work with you using the latest techniques (i.e., Lean, Six Sigma, and process simulation modeling) to analyze and design processes which will result in a dramatic improvement in throughput, accuracy and staff satisfaction.

• Revenue Cycle Improvement:

  Make sure that you are receiving the correct payment in a timely manner from payors. Hayes consultants analyze the revenue cycle, from the front desk to the billing office, and recommend operational, procedural and software enhancements that will improve your entire revenue cycle results. more

• Workflow Redesign:

  Hayes will analyze current workflows in both your clinical and business processes, perform a benchmark analysis to similar organizations, and recommend changes to improve efficiency of care, appropriate use of clinician time and operational performance, and patient satisfaction.