Management Team

• Paul J. Hayes, Chairman
• Peter J. Butler, President
• George Andrew, Director, Product Development and Support
• Ethan Carlson, Vice President, Finance
• John Cronin, Director, Business Services
• Anita Johnson Archer, Director, Western Region
• Don Michaels, Ph.D., Vice President, Strategic & Advisory Services
• Andy Treanor, Vice President, Technology Solutions
• Tracy Welsh, Director, Clinical Services

Management

Paul J. Hayes, Founder and Chairman
Paul has more than thirty years of experience improving quality and efficiency in the organizational processes that support the delivery of healthcare services. Paul prides himself on his ability to hire great people who are "the key ingredient for successful client engagements." In addition, Paul believes that the best way to provide good service is to concentrate on developing a long term relationships with clients. Since Paul founded Hayes in 1993, the company has grown from an entrepreneurial consulting firm to an award-winning leader that works with many of the country's largest, most prestigious health care organizations.

Peter J. Butler, President
Pete has spent his entire career in healthcare systems and operations improvement. As president of the company, Pete now focuses on driving growth and improving Hayes' service offering. A champion of "The Hayes Way," Pete encourages company-wide collaboration and access. "At Hayes, we work hard to ensure constant and open communication – between the client and consultants, between the client and any of our senior staff, and amongst our consultants too. Questions get answered promptly, best practices are identified and shared, and problems are resolved as quickly as possible." Pete enjoys meeting clients, working to understand their challenges and collaborating through developing creative solutions.

George Andrew, Director, Product Development and Support
George has 20 years of experience in healthcare technology; the last eight with Hayes. He has direct responsibility for the development and support of the company’s software products. Prior to Hayes, he worked at GE Healthcare (IDX at that time) as Group Manager of Information Systems, where he led efforts to incorporate developing technologies into marketing, education and service delivery. “I have always looked for ways to increase the effectiveness of knowledge workers through the utilization of technology. People are hired for their knowledge and skill, and we develop applications that allow them to spend more time applying their talents.”
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Ethan Carlson, Vice President, Finance
Ethan has worked in healthcare IT for his entire career. Prior to joining Hayes, Ethan was a senior financial leader with GE Healthcare formerly IDX. His role at Hayes is to oversee the company's financial and operational activities. In addition to guiding the company from a tactical and financial perspective "My team focuses on ensuring that Hayes delivers optimal client service at all times. This includes developing streamlined and efficient business processes so that our consultants can be as productive as possible with clients."

John Cronin, Director, Business Services
John has worked in the healthcare information systems sector for more than 30 years. At Hayes, John directs Business Services for the eastern half of the U.S. This involves managing a large team of consultants, projects and clients. According to John, "It's my job to match the right consultants to specific projects, and to make sure that any roadblocks to our clients' success are removed promptly." To do this, John draws on his extensive subject matter knowledge, management skills and ability to build relationships with all levels of health care management.

Anita Johnson Archer, Director, Western Region
Anita directs Hayes Business Services' western region team. This involves managing a large team of consultants, projects and clients. Her team and Hayes clients benefit from Anita's 28 years in the industry. Anita brings a tremendous blend of practice management, project management, system implementation and information systems experience. According to Anita, "My greatest satisfaction is assisting a client to achieve a goal that they felt insurmountable and seeing their pleasure upon success."

Don Michaels, Ph.D., Vice President, Strategic & Advisory Services
Don has extensive experience working with all types of healthcare provider organizations in various capacities. A retired partner at one of the Big 4 accounting/consulting firms, Don leads the strategic consulting practice at Hayes. Don believes that "one of our most valuable services is to act as the facilitator for key decision makers as they work through complex processes." Don also serves on the faculty of the Harvard School of Public Health where he teaches healthcare IT.

Andy Treanor, Vice President, Technology Solutions
Andy joined the Hayes team after 17 years as a senior leader at GE Healthcare formerly IDX Systems. While at GE/IDX, Andy experienced healthcare operations both as a user of world class technology and as a supplier of that technology to end users. He now leads Hayes' Technology Solutions group, which provides interoperability and programming support to Hayes clients. He also heads up the products division, which includes MDaudit. Andy finds that "Our software and service helps identify and drive operational improvements with accuracy, productivity and efficiency."

Tracy Welsh, Director, Clinical Services
Tracy is responsible for directing the Clinical Services group. A former healthcare IT consultant, she is responsible for managing her team's projects to secure delivery excellence. Tracy's experience in project management helps to ensure projects are completed successfully and within budget. "I think it's important to develop a trusting relationship with our clients so they know I'm working with their best interest in mind," says Tracy.